Month December 2022

How we covered the creator economy in 2022

This summer, I went straight from VidCon — the largest creator conference — to a labor journalism seminar with the Sidney Hillman Foundation. One day, I was chatting with famous TikTokers about their financial anxieties (what if they accidentally get…

The year customer experience died

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with companies like Salesforce and Adobe at the forefront.…

How China is building a parallel generative AI universe

The gigantic technological leap that machine learning models have shown in the last few months is getting everyone excited about the future of AI — but also nervous about its uncomfortable consequences. After text-to-image tools from Stability AI and OpenAI…