Belgium’s Gambling Commission pushes regulatory reform in annual report

Belgium’s Gambling Commission (Kansspelcommissie) has used the publication of its annual report as a springboard to push for regulatory reform.
Commission president Magali Clavie opened the Kansspelcommissie’s report with a letter that underlines the need for regulatory reform in the country. She argues that delaying any further puts Belgium behind the curve when compared with other European countries.
This comes as the report shows evidence of growing participation in gambling and betting, as well as a greater need for the regulator to step in on licensing and advertising issues. The rising interest is especially felt in online spaces, while land-based casinos are flagging.
Specifically, Clavie calls for regulatory oversight to be transferred to the Minister of the Economy. This has already been discussed as part of the January 2025 reform plan, but Clavie is highlighting the urgency to act now, stating that “too much precious time has been wasted”.
“The new government agreement finally offers a glimpse of new perspectives,” Clavie wrote. “May this reform allow the Commission to grow and adapt to the market it regulates, in a modern way like our European counterparts.”
On LinkedIn, Clavie added: “I enthusiastically welcome this first step, hoping that it will make it possible, as quickly as possible, to strengthen the Gaming Commission in its role as an independent regulator of the gaming sector, which is essential for both the sector and players.”
Main takeaways from the Kansspelcommissie’s annual report for 2024
Digging into the details of the report itself, 2024 saw a 37.4% increase compared to 2020, with the total number of daily average active players reaching 155,643. Also within 2024, 193,342 new player accounts were created, highlighting a 15% annual rise.
When it comes to enforcement from the regulator, the Commission reported investigations into 101 unlicensed operators in 2024. Sanctions grew more serious, with the regulator issuing 133 sanctions, including 66 fines totalling €4.6 million ($5.3 million). That’s almost four times more than the year before.
Gambling-related harm also played a key role in the report, with a total of 56,458 people registered on the Excluded Persons Information System (EPIS). Around a third of that number have self-excluded, while the rest are barred due to external circumstances like debt arrangements or legal rulings.
Featured image: Kansspelcommissie
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Playtech denies Evolution Black Cube report claims as stock price plummets

Evolution says it has found out during the discovery process that Playtech Software Limited, which is part of Playtech Plc, was the one who hired the Israeli private intelligence firm Black Cube. They reportedly had Black Cube put together and spread a report back in 2021 that Evolution describes as containing “highly inflammatory and knowingly false claims” about the company and how it operates. Evolution believes the purpose of the report was to seriously damage the company for anti-competitive reasons. However, Playtech has denied the claims.
In a statement seen by ReadWrite, Evolution said, “It is deeply disturbing to learn that one of our competitors has gone to such extraordinary lengths to damage our business and reputation by hiring Black Cube and paying them over 1.8 million GBP to fabricate a report they knew would have extremely harmful repercussions.”
The company added that “the report, which was furnished to regulators by a law firm representing Black Cube, Calcagni & Kanefsky LLP, and purposely leaked to the media, was determined by two state regulators in the U.S. to be lacking in evidentiary support.” Evolution noted that “the New Jersey Superior Court also determined that the defamatory report was untruthful and lacked veracity,” and that “dissemination of the report has resulted in multi-billion dollar damage to our company.”
Evolution said that “Black Cube has a well-documented history of using deceitful methods to sway public opinion by launching smear campaigns on behalf of its clients.” The firm alleged that as part of its investigation, Black Cube “used highly unethical tactics, including initiating meetings with current and former Evolution employees and board members under false pretenses and secretly recording those interactions; using disguises and falsified identities; and cherry picking edited recordings to fabricate evidence to achieve its desired, false narrative.”
According to Evolution, “the subjects of Black Cube’s report disavowed the allegations and said the report entirely misrepresented their comments.”
It continued, “We sued the law firm and its then-anonymous co-conspirators for defamation, trade libel, and other illegal conduct in 2021.” It added that “after years of litigation, the New Jersey Superior Court judge presiding over the case found Calcagni & Kanefsky LLP, its client, and the report’s ultimate sponsor ‘prepared and disseminated false allegations about [Evolution’s] business practices that were designed to harm, and did harm, [Evolution’s] business,’ and ordered Defendants to reveal the identity of the parties responsible for the report.”
“Although Playtech has finally been identified after years of trying to keep its involvement in this smear campaign a secret, Black Cube continues to evade the Court’s discovery orders by withholding relevant information,” Evolution said.
“We will continue to hold Black Cube, Playtech, and all the other players in this defamatory scheme responsible for their misconduct. We are confident in our legal position and look forward to finally holding Playtech and its accomplices to account for the significant harm they have caused.”
According to the company, Playtech hired Black Cube in December 2020 to put together a report that accused Evolution of breaking regulations. Evolution claims that during 2021, Black Cube carried out an investigation using “false personas and disguises” to meet with both current and former employees and board members. The company says the recordings from those meetings were then edited to “manufacture a misleading and defamatory report.”
Playtech says Evolution claims ‘wholly untrue’
Playtech has strongly rejected these allegations. A spokesperson told ReadWrite that the claim its subsidiary engaged in a smear campaign was “wholly untrue and is designed to distract from serious questions about Evolution’s business practices.”
According to the company, “PTS commissioned an independent business intelligence firm to investigate credible and repeated concerns raised by operators, suppliers and regulators about Evolution’s activities in prohibited and sanctioned markets, and its supply to unlicensed operators in regulated markets.” Playtech stated the investigation “was undertaken lawfully to better understand and verify concerns of significant regulatory and commercial importance.”
The company further said that the published report “clearly evidences that Evolution’s business practices undermine lawful and compliant gambling operations.” Playtech argued that “such conduct damages trust in the credibility of the entire industry and also ultimately impacts government tax collection.”
Playtech said it stands by the decision to commission the report and accused Evolution of trying to avoid scrutiny. “Evolution continues to seek to avoid legitimate scrutiny rather than address longstanding questions about its conduct, including its decision to supply operators in illegal markets and to support unlicensed operators in regulated markets.”
The statement continued, “Playtech welcomes court examination of the report and its findings. Playtech is confident that these proceedings will confirm the credibility and legitimacy of the investigation and the importance of the issues it seeks to address.”
Playtech shares plunged nearly 28% on October 21, 2025, after new legal claims surfaced, marking their steepest single-day drop in years. Credit: Google
Playtech’s shares dropped 34% after the allegations became public. The stock price fell from 222p to 118.5p, hitting their lowest level since early 2020.
Evolution Black Cube report timeline of events
In November 2021, the law firm Calcagni & Kanefsky LLP submitted the Black Cube report to the New Jersey Division of Gaming Enforcement and the Pennsylvania Gaming Control Board. Evolution said the report was later shared with several media outlets, including Bloomberg, which went on to publish an article based on the allegations.
On December 14, 2021, Evolution filed a lawsuit against Calcagni & Kanefsky LLP and anonymous defendants. Those defendants were later revealed to include Black Cube and Playtech. The lawsuit was for defamation, trade libel, and related claims. According to the company, Playtech and Black Cube “took extraordinary measures to conceal their roles” for years.
In February 2024, US regulators closed their investigations into Evolution without taking corrective action. The New Jersey Division of Gaming Enforcement stated that it had found “no evidence … showing that Evolution took illegal bets from New Jersey, another state, or any other prohibited jurisdiction,” and “no evidence of inappropriate payments to Evolution by its clients or that Evolution provided devices for customers to illegally use their content.”
The New Jersey Superior Court later concluded that “the report is not truthful and Plaintiffs […] suffered damages and continue […] to suffer damages in the casino gaming industry as a direct result of [Defendants’] actions.” In April 2025, Calcagni & Kanefsky LLP revealed Black Cube’s identity but claimed not to know the client behind the report. Evolution then amended its complaint in June 2025 to include Black Cube as a defendant.
In August 2025, Black Cube’s founder and director, Avi Yanus, filed an affidavit that he said included new evidence. Evolution responded by saying the evidence was gathered using “the same unethical methods.” Not long after that, Bloomberg published another story that quoted directly from the affidavit.
In September 2025, the New Jersey Superior Court ordered Black Cube to reveal its client’s identity, finding the 2021 report to be “objectively baseless” and stating that “no reasonable litigant could expect success on the merits.” The court described Black Cube’s 2025 affidavit as “self-serving.”
Evolution said Black Cube tried to appeal the order but wasn’t successful, and later went to the New Jersey Supreme Court for an emergency review, which was also denied. The company said it now plans to amend its complaint to officially add Playtech as a defendant. According to Evolution, the case is expected to continue into 2026.
Featured image: Evolution / Playtech
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Safer gambling messages could increase gamblers’ use of protective tools

A new study shows that safer gambling messages could increase user intentions to use protective gambling tools.
Research from the Behavioral Insights Team (BIT), which was originally set up in 2010 within the UK Cabinet Office, revealed that safer gambling messages that normalize the use of safer gambling tools increased the chance that users would take protective actions from 21.1% to 24.5%. The study saw 4,532 adults in the UK tested with different safer gambling messages, each designed to be placed on gambling operator websites.
Those taking part in the studies were randomly assigned to see either no message or one of three safer gambling messages as part of a simulated gambling platform. The first offered details about support available, the second used a roller coaster analogy to normalize protective actions, and the third was a similarly normalizing message that also included a self-reflection prompt.
While the normalizing tone of the message and the self-reflection prompt had little impact, the presence of safer gambling messages in general resulted in a significant impact. BIT concluded that such messages would be most effective as a preventative or educational tool.
Safer gambling messages in the UK
Messaging encouraging safer gambling is already required under the Betting and Gaming Council code in the UK, with gambling businesses mandated with ensuring “that Safer Gambling information is prominent, visible, and easily accessible to all customers within the areas of their venue where gambling can occur.” The BGC accounts for around 90% of the UK’s gambling industry, with all its members required to uphold the code in order to continue membership.
There are extended guidelines about making sure that such information is available within a 360-degree view of where gambling is taking place, in discreet locations (like toilets or walkways), and via takeaway materials that people can take home with them after leaving a gambling location.
Despite such efforts, the UK’s leading gambling harm treatment and prevention charity GambleAware raised concern that gambling harm figures have doubled in the last five years.
Featured image: Pexels
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