OpenAI explores how to get ChatGPT into classrooms

Reuters exclusively reported that OpenAI, whose generative AI products initially raised fears of widespread cheating on homework, is now exploring how it can get its popular ChatGPT chatbot into classrooms. 
The post OpenAI explores how to get ChatGPT into classrooms appeared first on Reuters News Agency.

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TikTok owner ByteDance axes hundreds of jobs in gaming unit as it scales back ambition

Over the past few years, ByteDance has made an aggressive push into gaming in a bid to challenge other gaming giants like China’s Tencent and NetEase.

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How to Send a Fax From Your iPhone

Install a third-party app to send a fax from your iPhone.

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Keep Web Traffic Streamlined and Safe With This $29.99 DNS

With AdGuard DNS, you can block ads, customize parental controls and keep tabs on DNS requests coming in or out — all for the lowest price on the web.

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After two ambitious years, TikTok parent ByteDance starts mass layoffs in gaming

ByteDance’s gaming ambition has been an expensive, short-lived pursuit. In late 2021, the TikTok parent’s plans for video games came into the spotlight after it became one of the firm’s six core business units, posing a new threat to incumbents such as Tencent and NetEase and rising star MiHoYo. Nonetheless, after two years of tepid […]
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Byju’s taps Jiny Thattil as CTO following departure of Anil Goel

Anil Goel, the CTO of Byju’s, is leaving the edtech giant, he informed some colleagues amid a broader restructuring at the Bengaluru-headquartered startup as it looks to pare down costs and unify many of its businesses. Jiny Thattil is replacing Goel as the CTO, according to an internal communication. Goel, a former Amazon executive, was […]
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Empathy in AI: The Future of Customer Service

Artificial intelligence (AI) is revolutionizing the way we live our lives. From self-driving cars to virtual personal assistants like Siri and Alexa, AI technologies are increasingly integrated into our daily activities. One area where AI is proving particularly useful is customer service. As more and more businesses switch to online platforms, AI-enabled customer service is becoming an essential component of modern commerce. In this article, we explore the role of empathy in AI and examine its potential to transform the customer experience.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others. Empathy is critical in customer service, building trust, and creating an emotional connection with customers.
According to a study by the Harvard Business Review,
Customers who feel emotionally connected to a brand are 52% more valuable than those who are just satisfied with their experience.
This highlights the importance of empathy in customer service.
The impact of empathy on customer loyalty
Empathy has a significant impact on customer loyalty. A report by PwC found that
73% of customers would abandon a brand if they felt it lacked a human touch.
On the other hand, empathetic interactions can increase customer satisfaction and loyalty. According to a study by Qualtrics,
86% of customers are willing to pay more for products and services if they receive empathy from the customer service representative.
The challenges of empathy in customer service
Empathy is a complex emotion, and replicating it through AI poses several challenges. AI models require vast amounts of data to learn how to empathize effectively. Additionally, AI is still a long way from reading and understanding human emotions accurately.
According to a survey conducted by Servion,
42% of customers still prefer interacting with human customer service representatives over AI-powered ones.
Empathy in AI customer service
Despite the challenges, advances in AI technologies are making integrating empathy into customer service possible. AI-enabled customer service technologies can analyze vast amounts of data to provide personalized and empathetic responses to customer queries.
AI-powered chatbots
Chatbots are one of the most common AI-enabled customer service tools. AI Chatbots can analyze customer queries to provide personalized and empathetic responses. According to research by NotRS,
chatbots are projected to save businesses over $8 billion annually by 2022.
Voice assistants
Voice assistants like Alexa and Siri are also integrating empathy into their software. The AI models that power these voice assistants can analyze voice patterns and tone to provide empathetic responses. According to a survey by Capgemini,
over 70% of consumers prefer human-like interaction with voice assistants, highlighting the potential for these technologies to create emotional connections with customers.
The future of AI in customer service
AI technologies are constantly evolving, and the future of AI-powered customer service looks promising. Advances in machine learning, natural language processing, and emotion detection are making it possible to create even more empathetic and personalized customer service experiences.
Personalized experiences
AI-powered customer service technologies can analyze customer data to provide personalized experiences. This helps create a deeper emotional connection with customers, increasing loyalty and lifetime value.
Emotional intelligence
Emotional intelligence is a critical aspect of empathetic customer service. Advances in emotion detection technology are making it possible for AI-powered customer service technologies to read and understand human emotions accurately. This will lead to even more effective and empathetic customer service experiences in the future.
Conclusion
In conclusion, empathy is a critical component of customer service success. Advances in AI technologies are enabling empathy into customer service experiences, creating emotional connections with customers and increasing loyalty and lifetime value. While challenges remain, the future of AI in customer service looks promising. By investing in these technologies, businesses can stay ahead of the competition and provide the best possible experience for their customers.
Featured Image Credit: Photo by Anastasia Shuraeva; Pexels
The post Empathy in AI: The Future of Customer Service appeared first on ReadWrite.

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India’s EMotorad rides high with $20M investment for global e-bike push

EMotorad, an Indian startup manufacturing electric bikes, raised $20 million in a Series B round as it aims to disrupt China’s market domination and expand its presence in global markets. The three-year-old startup has raised more than $22.5 million in total funding, with Singapore’s Panthera Growth Partners leading the latest round, along with participation from […]
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Slick videos or more ‘authentic’ content? The Israel-Gaza battles raging on TikTok and X

Pro-Palestinian TikTok posts gain traction with Gen Z, while slicker Israeli content is popular on X.

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Reflections on Web Summit: Out of the frying pan, and out of the fire?

“What controversy?” said the journalist from a global mainstream television outlet to me at the Web Summit Media Dinner, earlier this month in Lisbon. For all the heat and light, the gnashing of teeth, the tearing of clothes and the clutching of pearls, the big technology conference had seemingly managed to pull itself out of […]
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