Tag Archives: TechRepublic

Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience.

Cashed-up ransomware criminals may exploit more zero days while potential blanket ransomware payment bans hang over defenders like a shadow.

Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow.

The dedicated AI research facilities will be located in Finland, Germany, Greece, Italy, Luxembourg, Spain, and Sweden.

The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents.

This 5th Gen iPad mini is a budget-friendly investment for professionals who need to stay connected anywhere.

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed decision.

Australian IT pros are urged to strengthen defenses as Chinese cyber threats target critical infrastructure and sensitive data.

The Microsoft AI program aims to upskill 1 million people in Australia and New Zealand, bridging the AI skills gap and driving economic growth.

Learn two different ways to conduct VoIP quality tests — one’s easy and free, the other requires expertise and a monthly fee.