Tag Archives: TechRepublic

Discover seven easy, 30-minute tweaks you can make to optimize the contact center experience for your customers by this time tomorrow.

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences.

Get an in-depth review of Close CRM, covering its features, pricing, pros, and cons. Find out if it’s the right tool for your sales team.

IBM’s Chris Hockings predicts a safer internet with advances in passkey tech, digital identity, deepfake defenses, and post-quantum cryptography.

The decision comes after the Competition and Markets Authority’s inquiry into the “interconnected web” of AI companies.

New mandatory guardrails will apply to AI models in high-risk settings, with businesses encouraged to adopt new safety standards starting now.

Explore the fundamentals of the scrum methodology for project management in our comprehensive guide. Learn key terminology, when to choose scrum vs agile, and how to implement scrum for your team.

Implementing HR protocols can promote a more positive and productive workplace, as well as attract a more diversified group of talented professionals.

Data fragmentation across legacy data warehouses and systems is a core business problem driving Australian enterprises to utilise Databricks.

Today’s best robotics courses offer hands-on experience with circuits, ROS, Lidar, and more.